MercyYenKitchen (“we”, “us”, “our”) values your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights in relation to it.

• Information We Collect
• Personal identification information: name, address, phone number, email, etc., when you place an order or contact us.
• Payment data: transactional information necessary to process your payment (but we do not store sensitive data like complete credit card numbers — third-party payment platforms handle that).
• Order history: what you’ve ordered, when, and delivery details.
• Communications: messages, feedback, complaints, reviews that you send us.
• Marketing and promotional information: if you subscribe to our newsletter or marketing messages.
• How We Use Your Information
• To process and deliver your orders.
• To communicate with you about your order, service updates, or any issues.
• To improve our products, customer service, and user experience.
• To send you promotional offers, updates, or news, where you have agreed to receive them.
• Sharing Your Information
• We do not sell or rent your personal information to third parties.
• We may share your data with trusted service providers (e.g. delivery companies, payment processors, marketing partners) for the sake of fulfilling orders or providing services. They are obligated to keep your personal information confidential and secure.
• In rare cases, where required by law (e.g. court order), we may disclose information.
• Security Measures
• We take reasonable steps to protect your data from unauthorized access, loss, alteration or destruction.
• Use of secure servers, encryption (where possible), and limited access to data within the company.
• Retention of Data
• We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected (e.g., for orders, legal or tax requirements).
• If you wish us to delete your data (where applicable under local law), you may contact us and we will comply if possible.
• Your Rights
• You have the right to access the personal data we hold about you.
• You may request correction of any incorrect or incomplete data.
• You may ask us to stop sending marketing communications.
• Where applicable, you may request deletion of your information (unless we are required to keep it for legal or business purposes).
• Cookies & Tracking
• We may use cookies or similar technologies to track usage, improve site experience, store preferences, etc.
• You can manage or disable cookies via your browser settings.
• Changes to This Policy
• We may update this Privacy Policy from time to time. The latest version will always be posted.
• Changes will be effective upon posting. If major changes are made, we may notify you via email or social media.